Attention to Quality is a feature of the management of Violatech Srl since the operations carried out (supply of medical devices) directly involve human health
With the term of Quality; Violatech Srl refers not only to the characteristics of the marketed products that must comply with all the provisions envisaged to perform their functions fully, but also at the level of the after-sales service which must be based on Customer care.
For this purpose Violatech Srl makes use of agents as a meeting point between the Company and the Customer and represent a reference point for any of your needs.
This system has enabled to develop a focus on customer satisfaction based on the ability to perceive your needs and respond appropriately and in a timely manner.
Another strategic aspect of Violatech Srl is represented by the management of relations with suppliers. To encourage their involvement, the Direction of Violatech Srl is committed to the definition of partnership agreements.
To ensure the highest quality of the products sold, Violatech Srl implements appropriate procedures to control the quality of incoming products and monitor and consolidate relationships with critical suppliers through the process of supplier qualification.
In order to always strive for maximum Client satisfaction, Violatech Srl aims to achieve the following objectives:
To achieve these objectives, the Management and all staff undertake to:
- improve after-sales service to enhance customer loyalty
- improve the technical preparation of sales personnel
- establish partnership relations with industry leaders
- introducing cutting-edge products on the market
- maintain and improve the Quality Management System structured with reference to UNI EN ISO 9001: 2008 standard
- identify and use Quality indicators to ensure that critical business processes are safeguarded
- to look for more and more advanced products and services to meet the needs of the Customer
- have technical meetings with suppliers
- conduct periodic meetings on the Quality of the products offered
- develop timely goals to achieve according to the identified indicators