Attention to Quality is a characterizing aspect of the management of Violatech Srl since the activity carried out (supply of medical devices) directly involves human health
With the term "Quality" Violatech Srl refers not only to the characteristics of the products marketed which must comply with all the provisions laid down to fully carry out their functions but also to the level of after-sales service which must be based on customer care.
For this purpose, Violatech Srl makes use of Agents who constitute the meeting point between the company and the Customer and represent a reference for any of your needs.
This organization has allowed us to develop an orientation towards customer satisfaction based on the ability to perceive your needs and respond correctly and within a reasonable time.
Another strategic aspect for Violatech Srl is represented by the management of relationships with suppliers. To encourage their involvement, the management of Violatech Srl is committed to defining partnership agreements.
To guarantee the maximum quality of the products marketed, Violatech Srl implements specific procedures in order to control the quality of incoming products and to monitor and consolidate relationships with critical suppliers, through the supplier qualification process.
In order to always strive for maximum customer satisfaction, Violatech Srl aims to achieve the objectives of:
To achieve these objectives, the Management and all staff undertake to:
- improve after-sales service to build customer loyalty
- improve the technical preparation of the sales staff
- establish partnerships with industry-leading suppliers
- introduce cutting-edge products to the market
- maintain active and improve the Quality Management System structured with reference to the UNI EN ISO 9001:2015 standard
- identify and use Quality indicators capable of ensuring the monitoring of critical company processes
- search for increasingly advanced products and services capable of satisfying the customer's needs
- carry out technical meetings with suppliers
- carry out periodic meetings on the quality of the products offered
- develop punctual objectives to be achieved according to the identified indicators
Quality and Environment Policy
Attention to Quality and the Environment is a characterizing aspect of the management of Violatech Srl since the activity carried out (supply of medical devices) directly involves human health.
With the term “Quality” the Violatech Srl it refers not only to the characteristics of the marketed products which must comply with all the provisions envisaged to fully perform their functions but also to the level of the after-sales service which must be based on customer care.
For this purpose the Violatech Srl makes use of Agents who constitute the meeting point between the company and the Customer and represent a reference for any of your needs.
This organization has allowed us to develop an orientation towards customer satisfaction based on the ability to perceive your needs and respond correctly and within a reasonable time.
Another strategic aspect for the Violatech Srl is represented by environmental management which involves relationships with suppliers. Violatech favors suppliers who use recycled material in the use of secondary and tertiary packaging according to the concept of the circular economy and in compliance with the provisions of the Ministerial Decree of 24 December 2015 published in the Official Gazette n.16 on 21 January 2016.
To encourage their involvement, the Management of the Violatech Srl is committed to defining partnership agreements with the main suppliers.
To guarantee the highest quality of the products marketed there Violatech Srl implements specific procedures in order to control the quality of incoming products and to monitor and consolidate relationships with critical suppliers, through the supplier qualification process.
To always strive for maximum customer satisfaction, internally the Violatech Srl aims to achieve the objectives of:
- improve after-sales service to build customer loyalty
- improve the technical preparation of the sales staff
- establish partnerships with industry-leading suppliers
- introduce cutting-edge products onto the market that are increasingly compatible with the environment
-
maintain active and improve the Quality Management System structured with reference to the standards
UNI EN ISO 9001:2015, UNI EN ISO 14001:2015, UNI CEI EN ISO 13485:2016 - identify and use Quality and Environmental indicators capable of ensuring the monitoring of critical company processes
- maintain the company's compliance with national legislation law 231/01
To achieve these objectives, the Management and all staff undertake to:
- search for increasingly advanced products and services capable of satisfying the customer's needs
- carry out technical meetings with suppliers
- carry out periodic meetings on the quality and respect for the environment of the products offered
- develop punctual objectives to be achieved according to the identified indicators